Horizon Health Network fosters a healthy culture for all

In recent years, the focus on employee well-being within healthcare organizations has become more critical than ever. Horizon Health Network in New Brunswick exemplifies this shift, showcasing how a positive workplace culture can lead to better employee engagement and, ultimately, improved patient care. This article explores the various initiatives and cultural strategies adopted by Horizon Health Network, highlighting the importance of creating a supportive environment for staff.

The mission and vision of Horizon Health Network

Horizon Health Network is committed to providing exceptional healthcare services across New Brunswick. Their mission emphasizes compassionate care, collaborative teamwork, and the continuous improvement of patient experiences. By integrating these core principles into their operational framework, Horizon aims to build a healthy, vibrant community.

The vision of Horizon Health extends beyond just treating illness; it encompasses the broader spectrum of health and wellness. This includes fostering a culture where every employee feels valued and part of a cohesive team working towards a common goal.

Core values that guide Horizon Health

Horizon Health Network's core values include:

• Respect: Valuing each individual's contributions and perspectives.
• Collaboration: Encouraging teamwork across all levels of the organization.
• Accountability: Taking responsibility for actions and outcomes.
• Compassion: Providing care with empathy and understanding.
• Excellence: Striving for quality in all services offered.

These values are not just words on a wall; they are actively practiced within the organization, shaping the culture and influencing employee behavior.

Engagement initiatives at Horizon Health

Horizon Health has implemented various initiatives to enhance employee engagement. One of the standout programs is "Our Promise," a comprehensive retention strategy comprising over 50 initiatives designed to improve the work experience of staff. This program includes:

• After-hours performances by local comedians to promote relaxation.
• Pet therapy sessions to reduce stress.
• Team-building activities such as apple picking and charitable events.

More than 400 employees serve as "Our Promise ambassadors," facilitating communication and encouraging participation in these initiatives, thereby fostering a sense of community and belonging within the organization.

Strengthening organizational culture

Building a strong organizational culture is essential for employee retention and satisfaction. At Horizon Health, staff feedback is integral to shaping this culture. During a recent culture summit, employees highlighted the importance of collaboration, respect, and accountability, leading to actionable recommendations implemented by the leadership team.

Key aspects of this cultural strategy include:

• A dedicated team focused on employee engagement and well-being.
• Efforts to create an inclusive work environment.
• Regular training and development opportunities for staff.

The result has been a significantly lower staff turnover rate compared to the national average, reflecting the effectiveness of these cultural initiatives.

Fostering employee well-being

Well-being is at the forefront of Horizon's operational philosophy. The organization has taken innovative steps, such as creating a position specifically for overseeing physician well-being. A retired physician has been hired to focus on wellness and mindfulness, enhancing engagement and retention among medical staff.

Additionally, Horizon Health was a pioneer in launching the "Menopause Works Here" program, recognizing the unique needs of its predominantly female workforce. This initiative provides educational resources and support for employees experiencing menopause, including:

• Pamphlets and booklets with relevant information.
• Workshops led by a female gynecologist.
• Open discussions to destigmatize the topic.

This program has initiated crucial conversations around menopause, affirming that it is a valid workplace health concern, emphasizing that every stage of an employee's career is valued.

Innovative well-being initiatives

Horizon has introduced several creative well-being initiatives designed to enhance the workplace experience. Among these are:

• Well-being hubs where employees can access wellness resources.
• Massage chairs to alleviate stress during work hours.
• Personal trainer sessions to encourage physical health.
• "Sunshine carts" filled with treats to brighten employees' days.

These small yet impactful initiatives contribute to a positive workplace atmosphere, making employees feel appreciated and valued, which is crucial for long-term retention.

Employee testimonials and experiences

Employees like Nancy Hansen, who transitioned from the insurance industry to Horizon Health Network, share their positive experiences. Now serving as the administrative services coordinator for the Heart Centre’s cardiac care program, Hansen emphasizes the value of teamwork and the numerous opportunities available for professional growth.

Hansen appreciates the supportive environment at Horizon, stating, “It’s nice to have a fun environment while you get the job done, and there’s lots of room for that here.” This sentiment echoes throughout the organization, reflecting a culture that prioritizes enjoyment alongside productivity.

Conclusion on the culture of health at Horizon Health

The initiatives and values at Horizon Health Network demonstrate a deep commitment to fostering a healthy work environment. By prioritizing employee well-being, creating inclusive programs, and actively seeking staff feedback, Horizon sets a benchmark for how healthcare organizations can create a culture of health. The result is a thriving workforce that is engaged, satisfied, and dedicated to providing exceptional patient care.