Northwood's commitment to purpose and compassion

In the world of healthcare, the role of caregivers is pivotal, not only because of the services they provide, but also for the emotional support they offer to clients. At Northwood, a leading provider of continuing care in Atlantic Canada, the nurturing of new caregivers is a deeply valued aspect of their mission. This commitment to compassion and purpose shapes the organization’s culture, fostering a community built on mutual respect and support.

Mentorship as a Cornerstone of Caregiving

For Gayla Kiley, a continuing care assistant at Northwood, mentoring future caregivers is as rewarding as the direct care she provides. She emphasizes the importance of emotional connection in caregiving, stating, “It’s not just about what you do for our clients; it is how you make them feel.”

This perspective highlights that sometimes the most valuable service is simply being present. Kiley notes that for many clients, especially those who may not interact with others regularly, her visits are a vital source of companionship.

To ensure new caregivers feel welcomed and supported, Kiley goes the extra mile by sharing her contact information, inviting them to reach out with any questions or concerns. This approach mirrors the support she has experienced during her 22 years at Northwood, where teamwork and collaboration are paramount.

The Importance of Values in Care

Northwood's values resonate deeply with its staff. Jennifer Tucker, senior director of long-term care, returned to Nova Scotia to join Northwood after gaining valuable experience as a registered nurse in Ontario. She describes how Northwood’s core beliefs, particularly the prioritization of people, align with her personal values.

Tucker reflects, “Northwood’s culture is deeply rooted in purpose, compassion, and accountability.” This framework ensures that every action taken by the staff holds significance for residents, clients, and each other. She attributes her career growth at Northwood to the trust and opportunities provided by her supervisors.

Professional Growth and Educational Opportunities

Northwood actively promotes continuous learning and professional development. Employees have access to a range of clinical training and leadership development programs, which not only enhance their skills but also improve the quality of care delivered to clients.

Tucker elaborates on her personal journey, noting that the organization supported her in pursuing an executive leadership certificate through a local university, along with various onsite training opportunities. This commitment to education is a testament to Northwood’s dedication to not just care, but to cultivating skilled professionals.

Building a Diverse and Inclusive Community

Fostering a culture of diversity is another critical focus at Northwood. Employees are encouraged to connect with one another and celebrate their unique backgrounds. The organization maintains an online hub for sharing personal milestones, recognizing achievements, and fostering a sense of belonging.

• Employees share news about personal milestones, such as the birth of a child.
• A recognition program highlights acts of kindness and work excellence.
• Team-building activities are organized to strengthen relationships among colleagues.

Northwood's Staff Morale and Recreation Team (SMART) plays an essential role in organizing events throughout the year, promoting team spirit and community involvement. They also maintain a multicultural calendar to honor and celebrate various cultural holidays, ensuring that all employees feel valued and respected.

Long-Lasting Commitment to Care

The environment at Northwood is characterized by a strong sense of community, with many employees choosing to stay for years, a reflection of the organization's supportive culture. Jennifer Tucker emphasizes, “Northwood is a special place. People come here and they stay.” Such loyalty speaks volumes about the organization's commitment to its staff and clients alike.

Ultimately, Northwood’s approach to caregiving goes beyond mere service provision. It's about creating meaningful connections and fostering an atmosphere where everyone feels they belong. This holistic view of care is what sets Northwood apart in the continuum of care services.